GhillieGear.com Store Policies

• FAQ - (Frequently Asked Questions)

• Payment Info

• Shipping & Returns

Store Policies

1. About Payment

2. Shipping Information - Free, Time & Method

3. Damaged Goods

4. Return & Refund Policy

5. International Orders?

6. Canadian Orders?

About Payment

We will also accept personal cheques, but there we will apply a 10 Day hold on the cheque. Please contact Matt at matt@ghilliegear.com for more information on payment via cheque.

All payments will be shown as "GhillieGear.com" on your credit card statement.

PayPal
PayPal is the #1 global leader in online payment solutions with more than 164 million accounts worldwide. Available in 190 markets and 17 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.

You can use your credit card with PayPal as well.

We are a trusted PayPal Merchant, and are therefore PayPal Verified. Click on the Seal.

• For CheckOut Instructions - click here.

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Shipping Information - Free, Time, & Method

We offer Free Shipping to all of our continental USA customers.

Time:  Unlike our competitors we process your order the same day its received, saving 24-48 hours. Free Ground Shipping takes 2-6 days for delivery, if you need your order delivered faster, the option is there for you, just contact us!. Free Shipping on orders over $60.00.

Alaska & Hawaii:  Yes we do ship to Alaska & Hawaii, though not eligible for free shipping. Delivery times go unchanged for your order - meaning you will get your order in the same 2-6 day time frame.

Method:  Products shipped within the United States & internationally will be shipped with UPS - tracking & insurance is included.

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Damaged Goods?

Damaged goods must be claimed with the freight carrier. When you receive your order, and you notice the box, or package is visibly damaged or missing parts - make note of it, with the freight carrier on hand or if they have already left - leave the package as is and call the freight carrier to come and inspect the package. Unfortunately, we are not responsible for damaged caused by the freight carrier.

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Return & Refund Policy

We will gladly accept any returns or refunds on defective or incorrect orders. Before you return the product you should contact us at matt@ghilliegear.com with the subject line RETURNS.

• For full return instructions click here

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International Orders?

YES! We do ship ghillie suits, emergency products, camping, binoculars, & surveillance products internationally. We do ship Personal Defense products internationally but only if the products are legal in your country or territory. Unfortunately, free shipping does not apply to your order. Shipping rates are exactly the cost from UPS, to deliver to your door step. Standard shipping time for internationally orders outside North America is 5 - 10 days.

• To check Stun Gun Laws for your country - click here
• To check Pepper Spray Laws for your country - click here

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Canadian Orders?

YES! We do ship ghillie suits, emergency products, camping, binoculars, & surveillance products to Canada. We do ship Personal Defense products to Canada but only if the products are legal there.  Unfortunately, free shipping does not apply to your order. Shipping rates are exactly the cost from UPS, to deliver to your door step. Standard shipping time for orders to Canada is 2-6 days.

• To check Stun Gun Laws for your country - click here
• To check Pepper Spray Laws for your country - click here

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